By dealing with a complaint, ofcom have two different ways, such as the first way is it tells you to read their guideline so you understand the regulations etc, it then tells you how to put your complain across for it to be seen by ofcom, after that you then send the complaint to the organisation for someone to see. The second way in which your complaint can be handled by ofcom is you can talk to them in person. If you feel like no one is doing anything about the advert and not taking it to consideration, you can talk to anyone within the organisation in person about the concerns you have with an advert. Finally if you still feel like nothing has been taking in by the company and if your still not satisfied with how the company has dealt with your issue, you can get in contact with the secretary of the organisation and tell them about your concerns.
ASA
The ASA is also similar to Ofcom, ASA is also a company that makes all adverts that have been broadcasted are acceptable and suitable to be shown on TV. In order to have a very honest, legal and decent advert, the ASA need to make sure the adverts have certain values it has to be a very fair and respectable advert that can be aired, for example the advert should not consist any violence, sexual scenes as well as no disrespect to different races, religions etc. Another value the ASA look for is to make sure the adverts are accessible and helpful, and to make sure an advert holds a purpose, as well as to make sure the consumers with what they are looking to buy. In addition to this the ASA also needs to make sure that none of the adverts consist any of the issues that have been mentioned in the codes.
On the ASA website they make it very clear and easy on how you can file a complaint on an advert that any of the Audience found rude, disrespectful etc. on the website they have a step by step guide on how you can write up a complaint for the advert you are not happy with. If the advert they are complaining about has a large amount of complaints, you are then able to get in contact with someone who deals with any complaints and tell them the problems you have with the advert. This advert is then taken through observation and taken to the council who could then make a final decision on if the advert should still be on TV or not.
The website also makes it clear on how they correct and focus on all different types of websites such as TV, mobile, postal,radio etc. This is another way to make sure all the adverts are safe for all their viewers.
There are a range of codes that have to be looked up on before an advert is being broadcast, a few examples of this are:
- adverts must not contain anything that can cause any type of physical, mental, moral and social harm to anyone under the age of 18.
- adverts must not cause serious or widespread offense against moral, social or cultural standards.
The ASA also have there own codes with harm and offence in any adverts, this is usually anything that can cause harm to an audience under the age of 18. This also relates with any type of pornography in an advert.
- 'Advertisements for products coming within the recognised character of pornography may be broadcast only if they are centrally cleared.'
- 'Radio advertisements for R18-rated material are not permitted.'
- 'Radio advertisements for R18-rated material are not permitted.'
- 'Advertisements for products coming within the recognised character of
pornography are permitted behind mandatory restricted access on adult entertainment channels only.'
pornography are permitted behind mandatory restricted access on adult entertainment channels only.'
These are examples that I found within the ASA site, they are issues in the pornography code which is unacceptable for the audience. With this type of theme, it should not be shown on TV at certain times and not be shown to an audience under the age of 18, in addition to this it is only with the subscription channels that would have the channels which would the have to be paid extra for.


http://www.youtube.com/watch?v=H6lsDoBWTd0&safe=active
Here is an advert that has been investigated for being offensive to viewers. The advert is a sexually suggestive advert that has been used to advertise e-cigarettes. The advert has received over a 1000 complaints which was about women being very sexual and exploited in the advert. As there was a large amount of complaints with the advert, ASA got involved. The ASA did not find the advert to be sexist in which the viewers thought the advert was degrading and exploiting women. However they considered it to be sexually provocative presentation with the male and female characters. The ASA then made a decision with the advert and decided that the advert should not be broadcast on television before 11pm.
(http://www.huffingtonpost.co.uk/2014/02/25/vip-cigarette-advert_n_4854710.html?utm_hp_ref=uk)
Here is an advert that has been banned by the ASA.
http://www.bbc.co.uk/news/uk-scotland-25960322
The advert is about a ruling a safe cycling advert which shows a rider without a helmet. The advert is part of a campaign by cycling Scotland. The ASA banned the ad with a rider without a helmet, this can encourage behaviour by being 'prejudicial to health and safety'.

